Customer Service Representative

Company: Fast Growing Law Firm
Location: Baltimore
Posted on: April 28, 2024

Job Description:

Why You Want to Work Here:This is a great opportunity to join a fast-paced Northeastern law firm that is seeking an experienced customer service representative. The Customer Service Representative (CSR) handles inbound calls from members who have legal concerns and need to discuss their legal options with an attorney at the law firm. The CSR will gather all of the appropriate information and provide instructions to the customer to expect a return call from an attorney within the law firm.Responsibilities of the Customer Service Representative:* Handles a high volume of inbound calls to assist membership base* Opens legal matters by gathering appropriate information* Updates member demographic information* Communicates with various departments throughout the day to assist members as needed* Meets daily and monthly call quotas and compliance requirements* Adheres to all firm guidelines and policiesRequirements of the Customer Service Representative:* Associates degree preferred* Minimum 1-year inbound/outbound call center experience* Must have excellent customer service skills and be detail-oriented* Must have reliable fast speed internet* Ability to type and talk while assisting members* Ability to prioritize and manage time appropriately to meet all daily goals#GAJOBJob Type: Full-timePay: $14.00 - $16.00 per hourBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Work from homeExperience level:* 1 yearShift:* Day shiftWeekly day range:* Monday to FridayWork setting:* Call center* RemoteEducation:* High school or equivalent (Required)Experience:* Call center: 1 year (Preferred)* Remote Work: 1 year (Preferred)Location:* Baltimore, MD (Required)Work Location: Remoteby Jobble

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