Mortgage Servicer

Company: Signature Federal Credit Union
Location: Alexandria
Posted on: April 3, 2026

Job Description:

Job Description Job Description Role: Responsible for the preparation of periodic mortgage loan accounting reports, loan payment processing and administration, reconciliation, administration of insurances, taxes, annual escrow analysis, annual 1098 processing and administration of investor loans. Maximum one day of remote work weekly. Essential Functions & Responsibilities: - Maintains mortgage information including payment postings, updating member information, processing payoffs, processing curtailments, quarterly statements, adjustments, account research, etc. - Administers timely disbursements of escrow and maintains mortgage loan in accordance with real estate lending policies, federal regulations, secondary market guideline, and local and state laws. - Maintains FNMA investor loans including the timely submission of payments and reporting. - Answers telephone inquiries and all other correspondence from members regarding payoffs, change of ownership, note modifications, and other maintenance of mortgage loans. - Prepares routine letters to members. - Resolves tax and insurance issues with appropriate state or county. - Releases liens on all real estate secured loans. - Cross selling Credit Union's products and services. - Works with other departments as necessary to achieve success and/or minimize risk. - Suggests and creates ways to streamline the mortgage servicing process to increase efficiency and accuracy. - Performs other duties as assigned. Performance Measurements: 1. To meet the minimum established incentive goal each month. 2. To return all phone calls and answer all correspondence within 24 hours. 3. To insure all mortgage loans are serviced in accordance with established policies, regulations and secondary market guidelines. 4. To provide informed, professional, and accurate service and support to all members and associates. 5. To demonstrate a knowledge of all mortgage products and rates, both within the Credit Union and from the industry overall. 6. To develop recommendations for cost efficiency and enhancements to products, pricing, processes by monitoring trends in operations and deposit services. 7. To maintain a dependable record of attendance and timeliness. 8. To comply with Credit Union's security policy and other policies and procedures if applicable. Knowledge and Skills: Experience: One year to three years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills: 1. Must possess sales/service skill. 2. Must have a NMLS license or the ability to qualify to obtain the certification. 3. Must be able to read and understand deeds and notes. 4. Must have working knowledge of Fannie Mae Investor reporting and reconciliations. 5. Must have working knowledge of regulations affecting mortgage lending. 6. Must have excellent verbal and written communication skills. 7. Must have analytical/judgmental skills. 8. Must have working knowledge of spreadsheets and word processing software; be able to use PC and general office equipment including 10u2014key calculator. Physical Requirements: This position mostly operates from a desk. Physical activity is generally limited to lifting small boxes or items less than 20 lbs. Must be able to sit for extended period of time. Work Environment: Typical office environment. Disclaimer: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the American with Disabilities Act. Company Description Signature Federal Credit Union has proudly served members since 1970, supporting associations, businesses, alumni groups, and charitable organizations with trusted financial solutions. We provide comprehensive products and personalized resources designed to meet both everyday needs and life’s once-in-a-lifetime moments. As a full-service credit union, we are committed to helping our members build stronger businesses, families, and futures. Company Description Signature Federal Credit Union has proudly served members since 1970, supporting associations, businesses, alumni groups, and charitable organizations with trusted financial solutions. We provide comprehensive products and personalized resources designed to meet both everyday needs and life’s once-in-a-lifetime moments. As a full-service credit union, we are committed to helping our members build stronger businesses, families, and futures.

Keywords: Signature Federal Credit Union, Dundalk , Mortgage Servicer, Accounting, Auditing , Alexandria, Maryland