Quality Assurance Coordinator
Company: The Arc Gloucester
Location: Woodbury
Posted on: February 22, 2026
|
|
|
Job Description:
Job Description Job Description Here at The Arc Gloucester, we
offer the unique opportunity to combine your professional
experience with your passion to help individuals with intellectual
or development disabilities For 67 years The Arc Gloucester has
provided innovative programs and services to individuals with
intellectual and developmental disabilities. We have made a
difference in the lives of many people and are very proud of that.
But it's the individuals we service who bring our programs to life
with their creativity, excitement, humor, talent, and so much more!
Summary: The Quality Assurance Coordinator audits and assesses
programs’ performance and compliance to ensure the establishment
and continuity of standards of operations that meet or exceed those
established by The Arc Gloucester, in compliance with regulatory
standards. Position: Full-time (40 hours), exempt. Typical hours
are Monday-Friday 9am – 5pm. This position operates primarily in an
office setting with travel to locations throughout Gloucester
County. This position is supervised by the Managing Director of
Compliance. Essential Duties and Responsibilities: Strong focus on
the review of program and individual financial ledgers, spendings,
SNAP Card usage and inventory Conduct and attend regular meetings
with program management to share financial findings on the program
and individual level. Training new management on processes and
regulations, ensuring compliance with agency financial policies and
procedures Performs unannounced quality assurance checks of
programs, citing staff shortages, health/safety and facility
concerns, as well as speaking with staff about their knowledge of
regulations, protocols, etc. Database management (Therap) Supports
recruiting, reviewing resumes, screening candidates and scheduling
interviews Conducts and completed investigations, confidentiality
and reports findings as required Maintains an accurate paper and
electronic filing system for audits conducted Communicates program
performance and compliance through documented reporting to the
respective Residential Manager, Director, and/or Administrator Will
be required to travel to agency sites for auditory reviews and
assessment Primary department, work location and schedule may vary
Maintain confidentiality Comply with the DDD Program Manual, The
Arc Gloucester Policies and Procedures Manual and applicable state,
local and federal regulations, including any COVID-19 vaccination
mandates & policies Must cooperate and participate in reviews,
investigations, and inspections, including but not limited to
cooperation with the licensee and Department of Human Services
staff in any inspection, inquiry or investigation Occasional
management responsibilities, including assisting with trainings,
planning, workflow, and problem solving Additional responsibilities
as required Qualifications: High School Diploma, (Bachelor’s
preferred) and must be 18 years of age or older 5 years experience
with supporting individuals with intellectual and developmental
disabilities is preferred Knowledgeable of DHS Licensing Standards
for Community Residences Strong computer skills, particularly with
Microsoft Word, Excel, and Outlook Strong analytical and
problem-solving abilities, organizational skills, and attention to
detail Excellent verbal and written communication skills Interest
and ability for math and financial systems Must be able to
communicate effectively and professionally with staff, leadership,
families, State and Federal agencies, and most importantly the
individuals served Must have a current, non-probationary driver’s
license with 5 points or less, and deemed acceptable to drive by
The Arc Gloucester’s liability insurance company, valid in the
state of New Jersey Proficient in basic computer, math, reading
comprehension and verbal and written communication skills
Successfully pass initial and ongoing Federal & State Criminal
Background checks, Fingerprinting, Central Registry, Motor Vehicle
Record (MVR), Child Abuse Record Information (CARI), Health
Screenings, Employment Verifications & References & Drug testing/
All employees must submit to a criminal background check, and be
determined to be not disqualified by the Department of Human
Services prior to working with individuals served, agree to have
their name checked against the Central Registry of Offenders
Against Individuals with Developmental Disabilities, shall complete
an application to have their name checked against the Child Abuse
Registry Information (CARI), shall submit to drug testing conducted
randomly and for cause. All employees hired after 6/15/18 shall
submit to drug testing prior to employment Certified in CPR/First
Aid Successfully complete and demonstrate proficiency in all areas
of required training Physical Requirements: While performing the
essential functions of this position, the following are required,
with or without reasonable accommodation: Ability to sit, drive,
stand and walk for extended periods of time Ability to operate a
computers, phone and other relevant technology Talk, hear and
communicate in person, over the phone and using other technologies
Physical duties, including but not limited to carrying, driving,
general lifting (at least 25 lbs,), bending, twisting, squatting,
and climbing stairs
Keywords: The Arc Gloucester, Dundalk , Quality Assurance Coordinator, Administration, Clerical , Woodbury, Maryland
