Front Desk & Pickleball Attendant - Village Pickle

Company: Usta Mid-Atlantic Foundation
Location: Leesburg
Posted on: April 2, 2026

Job Description:

Description The Front Desk Attendant is responsible for creating a welcoming, professional, and safe environment for members and guests at Village Pickle in Leesburg, Virginia. Serving as the primary point of contact, this role supports daily front desk and pro shop operations while ensuring a positive customer experience. Key responsibilities include providing general information about the facility and its rules, supporting administrative and scheduling functions, maintaining accurate records, and helping sustain a safe, clean, and efficient front desk and pro shop area. The Front Desk Attendant contributes to smooth daily operations by delivering excellent customer service, supporting team members, and upholding Village Pickle’s standards of professionalism and hospitality. Overview Hospitality & Respect - Treat every member, guest, and teammate with warmth, courtesy, and professionalism, creating an inclusive and welcoming environment for all. Integrity & Trust - Act honestly, responsibly, and ethically in all situations, especially when handling payments, personal information, and company resources. Accountability & Reliability - Take ownership of work and follow through on commitments to members, teammates, and the organization. Teamwork & Communication - Collaborate effectively, share information, and support everyone to ensure a seamless and positive member experience. Safety, Care & Professionalism - Prioritize the safety, well-being, and comfort of members, guests, and staff while maintaining a polished and professional environment. CUSTOMER SERVICE & GUEST RELATIONS 80% Greet all visitors, members, and guests in a professional, friendly, and timely manner Serve as the first point of contact, ensuring a positive and welcoming experience Respond to customer inquiries, concerns, and requests with accuracy and courtesy Resolve basic issues or complaints and escalate complex matters as needed FRONT DESK & ADMINISTRATIVE SUPPORT 10% Manage front desk activities, including check-ins, check-outs, and payments Answer and direct incoming phone calls, emails, and messages promptly Schedule, confirm, modify, and manage court reservations and lesson bookings using the scheduling system. Perform general administrative duties such as filing, data entry, and document handling Process payments, invoices, and receipts accurately and securely in accordance with Village Pickle procedures. COMMUNICATION & INFORMATION MANAGEMENT 10% Provide accurate information regarding services, policies, and procedures Communicate clearly and professionally in person, by phone, email and all additional platforms Maintain confidentiality of customer and company information Ensure accurate record-keeping and timely updates in all systems OFFICE APPEARANCE, SAFETY & COMPLIANCE ONGOING Maintain a clean, organized, and professional front desk and lobby area Monitor visitor access and follow security and safety procedures Ensure compliance with company policies, health, and safety regulations Report maintenance or security concerns to appropriate personnel Qualifications EXPERIENCE Must be at least 16 years of age Present a friendly, professional, and welcoming demeanor at all times Work effectively and collaboratively with a team Maintain a working understanding of the rules and how to play pickleball Exceptional organizational skills, attention to detail, and follow-up Excellent verbal and written communication skills Maintain various records, data, and systems to ensure accuracy of all the information Must be able to professionally handle sensitive information and maintain confidentiality Previous customer service experience is preferred ENVIRONMENTAL CONDITIONS Occasionally exposed to outside weather conditions as well as warm inside temperatures. Exposed to moderate to loud noises when working outside or inside. PHYSICAL REQUIREMENTS Spends frequent time making repetitive motions as well as long periods sitting, standing, walking, talking, and using your hands to handle, reach, control, or feel objects, tools, or controls. Lifting up to 25lbs with or without assistance. Occasionally lifting up to 50lbs with or without assistance TRAVEL/SCHEDULE DEMANDS Must have reliable transportation May need to attend training at off-site locations.

Keywords: Usta Mid-Atlantic Foundation, Dundalk , Front Desk & Pickleball Attendant - Village Pickle, Administration, Clerical , Leesburg, Maryland