Temporary Contact Center Floor Support, Animatronics
Company: Spencer's
Location: Egg Harbor Township
Posted on: July 1, 2025
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Job Description:
Overview We are authentic, professional providers of fun,
focused on building a Great Place To Work For All by staying true
to our mission: 'Life's a Party, We're Makin' It Fun!' and 'So Much
Fun It's Scary!' At Spencer's and Spirit Halloween, we do the right
thing always-integrity, fairness, respect, and transparency are our
foundation. You will find our culture to be inclusive, passionate,
resilient, and one that values differences and embraces all. One
Team / One Goal We are leaders and owners of our business success.
Whether it's developing new and exclusive costumes, quality testing
products, or implementing technology solutions, our teams
understand the value of working collaboratively to embrace change
through innovation, curiosity, and thoughtfulness. Responsibilities
Contact Center Floor Support role provides real-time guidance and
operational coverage within the call center to ensure exceptional
guest service and workflow efficiency. This position is responsible
for monitoring the queue, supporting associates with escalated or
complex calls, addressing guest feedback on the floor, and
maintaining service levels during associate breaks and lunches.
Monitor the call center queue to ensure timely guest support and
balanced call distribution Walk the floor to address guest feedback
and provide in-the-moment coaching Cover associate breaks and
lunches to maintain consistent service levels Guide associates
through complex or escalated calls in real time Troubleshoot and
resolve Animatronic and ISE issues for guests and stores Support
store and field teams with Animatronic and ISE setup Ensure all
guest interactions are properly documented and resolved within
service standards Collaborate with internal teams to report product
concerns and track resolutions Use dashboards and tools to monitor
key metrics across all support channels Share performance trends
and insights with leadership Communicate updates, procedural
changes, and product information clearly to the team Stay informed
on current products and support resources Qualifications High
school diploma or general education degree (GED); or one to three
months related experience and/or training; or equivalent
combination of education and experience Proficient in Microsoft
Suite to include Word, Excel, and Outlook Excellent written and
verbal communication skills Strong organizational and time
management skills Ability to manage and provide support to other
associates The pay range reflects the potential rate for this role.
Individual base pay is determined by various factors such as
relevant experience and skills, and the scope and responsibilities
of the position. Pay Range $19.00 per hour
Keywords: Spencer's, Dundalk , Temporary Contact Center Floor Support, Animatronics, Customer Service & Call Center , Egg Harbor Township, Maryland
