Entry Level Customer Service

Company: Evolutionary Edge
Location: Mc Lean
Posted on: April 3, 2026

Job Description:

Job Description Job Description Benefits/Perks - Competitive Compensation - Paid Time Off - Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities - Identify the reason for the customer’s complaints or questions, collect relevant information, and provide solutions - Refer to premade scripts for a variety of customer service topics - Use best practices in customer service techniques to develop rapport and build relationships with customers - Document all customer interactions - Meet personal and team quotas - Attend trainings to maintain up-to-date skills and knowledge Qualifications - High school diploma/GED - Previous experience as a Customer Service Representative or in a similar role is preferred - Excellent verbal communication skills - Understanding of active listening techniques - Ability to work well under pressure - Highly organized with the ability to prioritize projects and manage time effectively

Keywords: Evolutionary Edge, Dundalk , Entry Level Customer Service, Customer Service & Call Center , Mc Lean, Maryland