Director of Front Office

Company: Arlo DC
Location: Washington
Posted on: May 6, 2025

Job Description:

Arlo Hotels is seeking a dynamic Director of Front OfficeArlo Hotels, an independent lifestyle hotel, is now actively seeking a passionate and driven Director of Front Office. If you are passionate about people, purpose-driven, and clever in your approach, keep reading! At Arlo, we strive to create a sense of awe that leaves those we touch wanting more.This position is responsible for the daily operation of the front desk and liaising with all areas impacting guest service. The role involves planning, directing, and coordinating activities to ensure exceptional service, providing operational support, training, motivating, and recognizing team members. The Director exercises independent judgment and initiative in carrying out responsibilities.Responsibilities and Authorities:

• Always treats guests with courtesy and respect in all situations.
• Displays honesty and integrity.
• Acts as an inspirational leader, motivating team members to serve others and seek opportunities for improvement.
• Oversees the Front Office Department, including Bell Persons, Lobby Hosts, and Assistant Front Office Managers.
• Conducts pre-shift meetings and communicates effectively through development reviews, training, departmental orientation, and meetings.
• Motivates and develops team members.
• Maximizes room sales, revenue, and profit.
• Delivers outstanding service to create memorable guest experiences.Specific Duties:
  • Leads and supervises operational activities within hotel guidelines to provide courteous service while maintaining profit margins.
  • Embraces and embodies Arlo's core values and culture.
  • Assigns, coordinates, and supervises work activities of Lobby Hosts and Bellmen.
  • Trains, mentors, and develops team members; manages schedules, payroll, and monitors labor costs.
  • Ensures completion of shift closings, room deposits, refunds, and rebates, with all paperwork properly completed.
  • Conducts annual performance reviews.
  • Responds promptly to emergency situations, completes incident reports, and follows up with guests and staff.
  • Manages same-day room inventory and rate yielding.
  • Corrects service problems proactively to create memorable guest experiences.
  • Performs other duties as assigned by the Director of Operations.Requirements:
    • Education: Any combination of education and experience providing the required skills and knowledge is acceptable. A Hospitality Diploma or Degree is preferred.
    • Experience: Minimum of 2-3 years in a management position.
    • Knowledge: Hospitality or customer service experience, Opera & PBX systems familiarity.
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Keywords: Arlo DC, Dundalk , Director of Front Office, Executive , Washington, Maryland