Manager, Control Tower & Special Projects

Company: Element Fleet Corporation
Location: Baltimore
Posted on: May 23, 2025

Job Description:

Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We NeedWe are looking for a Manager, Control Tower & Special Projects, to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!Are You:

• Someone with strong interpersonal skills to build and maintain trust with the client and the individual business owners?
• An individual with demonstrated success in root cause analysis of issues and working with key organizational stakeholders to suggest and implement process improvement?As the Manager, Control Tower & Special Projects, you will play a key role in leading one of the portfolio streams within the Armada footprint. This role is expected to actively engage with the client to build and strengthen the relationship through the day-to-day operations as well as understand and service their needs within the specific domain. The role will also provide program direction internally within element to Direct Reports, internal Stakeholders and VendorsA Day in the Life
  • Supervise and manage a team of 6-8 employees, providing guidance and support for day-to-day operations
  • Demonstrate Element's People Leadership Capabilities: Leading Strategically, Cultivating Curiosity, Driving Results, Influencing Others, and Developing Talent
  • Foster collaboration, teamwork, and continuous learning to deliver superior client service, solidify client relationships and maximize employee engagement. Coach, challenge, motivate and proactively manage all team members to deliver best in class service
  • Responsible for the training, development, implementation, and management of team and individual Goals & Objectives that are aligned with the BSC goals of the organization
  • Create and maintain detailed documentation for client programs and projects, including planning and implementation strategies
  • Ensure that all reporting is accurate and consistent, aligning with operational goals and objectives. Provide relevant reports/metrics to key stakeholders in defined timelines
  • Present key data metrics during identified meetings with senior leadership and client
  • Manage escalations and drive accountability within the team to ensure compliance with service level agreements (SLA's) and timely resolution of issues
  • Lead weekly client meetings to discuss progress, updates, and any issues that may ariseRequirements
    • High School Diploma, 2- or 4-year degree preferred
    • Six Sigma Green Belt, Black Belt is preferred
    • 5 years of experience leading projects in a complex environment
    • Process Management experience
    • Experience leading people in cross functional settings is preferredKnowledge & Competencies
      • Relationship Building - must have strong interpersonal skills to build and maintain trust with the client and the individual business owners.
      • Decision Making and Impact - will be required to review inbound requests and use organizational knowledge to either action request, or funnel to the appropriate team to action. They will also need to determine if request needs to be escalated to leadership
      • Problem Solving and Process Improvement - must be able to get to the root cause of an issue and work with key organizational stakeholders to suggest and implement process improvement.
      • Client focused - Displays client empathy and a strong ability to build relationships, handle escalations and bring issues to resolution to the standards of the client
      • History of successfully navigating complex environments with a high change factor
      • Excellent analytical skills, diagnostic reporting skills, creative problem solver, curious
      • Self-starter able to make an impact with little guidance
      • Proficient in MS Office applications
      • Able to work independently in a dynamic, fast-paced environment with strong program and project management skills to keep teams organized and on track to committed deliverables.The hiring base salary range for this position is $75,500 - $103,800 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.What's in it for You* A culture of innovation, empowerment, decision-making, and accountability* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.

Keywords: Element Fleet Corporation, Dundalk , Manager, Control Tower & Special Projects, Executive , Baltimore, Maryland