Junior Classified Systems Administrator
Company: The Johns Hopkins University Applied Physics Labor
Location: Laurel
Posted on: April 16, 2024
Job Description:
Description
Do you enjoy providing outstanding customer service in a diverse
classified environment?Are you interested in using your skills to
support customers as they solve critical national challenges?If so,
we 're looking for someone like you to join our team at APL.We are
ranked as one of Computerworld 's Top Places to Work in IT 5 years
running and are seeking a Junior Classified Systems Administrator
who will provide Tier I & II incident management through
established Service Desk Standard Operating Procedures (SOPs). You
will perform duties vital to solve technical problems within the
infrastructure and user base. You will be the first point of
contact for customers seeking technical assistance over the phone,
via e-mail, or in person. You will provide computer
hardware/software support by configuring, installing, and/or
maintaining systems and networks used in classified environments
consisting of network devices, MS Windows/Linux servers and
workstations, and a diverse set of operational end-users.As a
Junior Classified Systems Administrator, you will:
- Provide first contact resolution for account administration,
desktop, applications, and network connectivity problems. Support
Microsoft Windows 10 Operating Systems and provide Active Directory
account management. Create, update, and resolve service desk
tickets using an ITSM ticketing system and answer inquiries into
the Service Desk via phone, email, in-person, or self-help.
- Independently research, analyze, diagnose and resolve issues
with classified systems including computer hardware & software,
peripheral equipment, and networks using documented processes.
- Develop documentation including ticket creation and
maintenance, e-mails, process improvements, knowledge base
articles. Create, maintain, and review Standard Operating
Procedures (SOPs) to enhance our services.
- Assist with system upgrades, software and hardware deployments,
and patch maintenance. Participate in IT projects and initiatives
within the classified space.
- Ensure new workstations/printers/zero clients are
built/configured and deployed by meeting all compliance
requirements.
- Have great communication skills to present technical details to
a diverse audience.
Qualifications
You meet our minimum qualifications for the job if you...
- Have a Bachelor's Degree in an IT-related field, or equivalent
work experience.
- Have at least 2 years of technical support experience in a
large Microsoft IT environment.
- Are able to address user technical issues and independently
resolve a variety of complex problems using IT knowledge, research,
and partnering with external resources.
- Have a good understanding of Windows Workstation/Server
operating systems, Active Directory, DNS, Group Policy, and Desktop
Network configuration.
- Are dedicated, work well within a team environment, collaborate
with all levels of staff.
- Have experience working on DoD classified systems or related
technology, as well as DoD STIGs.
- Have or can attain a current industry certification aligned to
DoD Manual 8570.01-M for IAT II within 6 months of hire.
- Have an active Secret security clearance and can obtain a Top
Secret security clearance. If selected, you will be subject to a
government security investigation and must meet the requirements
for access to classified information. Eligibility requirements
include U.S. citizenship.You'll go above and beyond our minimum
requirements if you...
- Have a Bachelor's Degree in an IT-related field.
- Have experience managing and maintaining virtual desktop
infrastructure (VDI).
- Have demonstrated experience troubleshooting advanced server
and networking issues.
- Possess experience using scripting languages.Why work at
APL?While the Johns Hopkins University Applied Physics Laboratory
brings world-class expertise to a broad range of challenges, what
makes us truly outstanding is our culture. We offer a vibrant,
innovation ecosystem where you can feel safe to share ideas and to
continue to grow personally and professionally. At APL, we
celebrate our differences and encourage creativity and bold, new
ideas and have earned Best Places to Work accolades in outlets such
as Fast Companies and Glassdoor.Our employees enjoy generous
benefits, including a robust education assistance program,
unparalleled retirement contributions, and a healthy work/life
balance. APL's campus is located in the Baltimore-Washington metro
area. Learn more about our career opportunities at
About Us
APL is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, creed, color, religion, sex, gender
identity or expression, sexual orientation, national origin, age,
physical or mental disability, genetic information, veteran status,
occupation, marital or familial status, political opinion, personal
appearance, or any other characteristic protected by applicable
law.
APL is committed to promoting an innovative environment that
embraces diversity, encourages creativity, and supports inclusion
of new ideas. In doing so, we are committed to providing reasonable
accommodation to individuals of all abilities, including those with
disabilities. If you require a reasonable accommodation to
participate in any part of the hiring process, please contact .
Only by ensuring that everyone's voice is heard are we empowered to
be bold, do great things, and make the world a better place.
Keywords: The Johns Hopkins University Applied Physics Labor, Dundalk , Junior Classified Systems Administrator, IT / Software / Systems , Laurel, Maryland
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