Solution Architect
Company: NICE
Location: Elkins Park
Posted on: March 13, 2026
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Job Description:
At NiCE, we don’t limit our challenges. We challenge our limits.
Always. We’re ambitious. We’re game changers. And we play to win.
We set the highest standards and execute beyond them. And if you’re
like us, we can offer you the ultimate career opportunity that will
light a fire within you. As a Solutions Architect, you will design,
build, and implement advanced Conversational AI solutions for our
customers and partners. Acting as a highly experienced individual
contributor, you will manage high-impact projects, provide deep
technical insights, and ensure customers achieve maximum value from
our platform. How will you make an impact? • Advanced Post-Sales
Consulting & Implementation: Drive complex projects from
pilot/Proof of Concept (PoC) to full implementation, ensuring
scalable and high-performance solutions for enterprise clients. •
Technical Expertise: Provide cutting-edge technical solutions,
shape architectural best practices, and tackle advanced technical
challenges with innovative approaches. • Collaboration & Support:
Partner with cross-functional teams to support business development
and contribute insights to enhance product strategies. • Focused
Enablement: Deliver technical training, workshops, and best
practices to empower customers and partners with the knowledge
needed for success. • High-Impact Documentation: Develop precise
technical documentation and ensure the resolution of complex
technical issues to maintain high customer satisfaction. Have you
got what it takes? • Minimum of 5 years in a similar role within
Conversational AI, SaaS, or enterprise software industries. •
Proven experience with Cognigy or equivalent Conversational AI
platforms. • Demonstrated ability to resolve complex technical
challenges. • Strong capability to align technical solutions with
business objectives. • Exceptional ability to communicate technical
concepts effectively. • Applicants must be authorized to work in
the United States without sponsorship. • Reporting & Metrics •
Proficient in JavaScript and Python; experience with back-end
integrations. • Front-End Design: HTML and CSS • Back-End
Development: server-side applications and data manipulation.
Keywords: NICE, Dundalk , Solution Architect, IT / Software / Systems , Elkins Park, Maryland
