The Assistant Store Manager (ASM) is responsible for supporting
the Store Manager in the day-to-day store operations. The ASM is a
key partner in meeting performance and profit goals. In partnership
with the Store Manager, the ASM is responsible for customer and
employee satisfaction, brand standards and store profitability. The
ASM ensures exceptional customer experiences and supports our
vision of being "Fast, Fresh & Friendly".
Principal Duties and
Maintain and drive high standards and
expectations around food quality, customer service, food safety and
store cleanliness by empowering store employees.
Supervise the day-to-day tasks of all store
Provide superior customer service to all
customers: greeting, assisting, suggest selling and thanking each
Ensure a pleasant shopping experience for all
customers, respond to customer complaints and inquires and lead by
Ensure adherence to all Food Service Program
procedures and standards, overseeing the successful daily
operations and sanitation requirements of the program.
Assist with the hiring, training and development
of store employees.
Motivate, encourage and challenge Customer
Lead by example to ensure all daily tasks are
completed in the store. Appropriately delegate tasks to Customer
Service Representatives and follow-up as necessary.
Enforce established daily operating procedures
to maintain a clean, adequately stocked, organized and well-kept
store in order to provide a positive customer experience.
Ensure all merchandise is stocked and displays
are attractive, priced correctly and displayed in a safe
Complete daily paperwork and computer entry in a
timely manner as established by management.
Ensure the shift duty notebook is accurately
Ensure execution of the safety, securfty and
retail operations policies and procedures.
Monitor competition in all areas of the company,
including fuel and inside sales.
Review and influence the profit and loss
Promote future growth by executing company
Plan and prepare work schedules and coordinate
Assume responsibility for special assignments
and projects as needed.
Provide support for the Store Manager/District
Manager, as needed.
Minimum Knowledge, Skills and
High School Diploma or equivalent
Successful completion of store training
Previous experience supervising others,
Must be at least 18 years old
Strong food service experience preferred,
ideally in a managerial role
ServSafe certification preferred or successful
completion of certification within 2 months of hire
Strong focus on customer service and working
Strong commitment to teamwork
Strong leadership, team building and managerial
Strong communication skills, with the ability to
effectively communicate with employees, customers and vendors
Strong analytical and organizational skills
Ethical, honest, trustworthy, respectful,
compassionate, supportive and patient