Automotive Service Advisor
Company: Jiffy Lube
Location: Pikesville
Posted on: April 24, 2024
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Job Description:
Jiffy Lube Service Advisors are responsible for creating a
positive guest experience and providing the highest level of
customer satisfaction.During face-to-face customer interaction, the
Service Advisor educates the customer about the condition of their
vehicle and offers service recommendations that are in the best
interest of both the customer and their vehicle. The Service
Advisor listens to customer concerns about their car and offers
solutions that meet their needs.This is an important job in our
Jiffy Lube stores and critical to our success. The best candidates
for this role are people focused and energized by the opportunity
to meet many customers. They are not discouraged by rejection after
offering a service. They have high energy, are friendly,
professional, knowledgeable, and show a true empathy for the
customer. Lastly, they have strong communication and computer
skills in order to build service tickets and relay information
between the customer and service technicians.
Every J-Team member receives comprehensive training from Jiffy Lube
University, our award-winning training program. We even offer Ace
Accreditation of up to 32 college credits for completion and
certification of Jiffy Lube University courses.
Physical Qualifications:
Job Duties Include, but are not limited to...:
Qualifications:
Previous experience is essential and requires a minimum of 1-year
working for a dealership, automotive shop, tire center or quick
lube. Simply put, we're looking for people who can provide
exceptional customer service and have automotive knowledge.
Full-Time Perks:
Business Model & Culture:
Keywords: Jiffy Lube, Dundalk , Automotive Service Advisor, Other , Pikesville, Maryland
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here to apply!
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