SVP, Account Services
Company: Synchrony Group
Location: West Chester
Posted on: January 15, 2026
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Job Description:
Job Description Job Description Company Description Be part of
something great! Synchrony Group is an independently owned network
of companies, headquartered in West Chester, PA. At Synchrony, we
are dedicated to providing the highest quality products and
services in the medical communications industry. Our vision is to
create the highest value for our clients and the most opportunity
for our team members, while working together to improve the lives
of patients. Collectively, we are leaders in strategic planning,
development, and execution of best-in-class programs that address
medical needs, maximize strategic objectives, and make significant
scientific and clinical contributions. Our passion and commitment
to improving outcomes for our clients, healthcare professionals,
and patients drives us to exceed expectations in everything we do.
Synchrony consists of integrated groups of medical-scientific,
clinical, creative, commercial, and industry experts. Synchrony
Healthcare Communications specializes in branded and disease state
marketing/promotional campaigns and initiatives. Our teams reflect
our commitment to excellence—we’re smart, enthusiastic, and driven.
We align the skills, experiences, and perspectives of diverse
individuals to achieve unparalleled results in an environment of
respect and mutual support. Above all, we are passionate about
changing the world and improving the lives of patients. Our success
is built on the foundation of our team, and we’re always striving
to strengthen our foundation. More than just seeking out the best
and brightest to join us, we also create a work environment in
which employees are respected and encouraged to grow. Are you
looking to be part of something great? We’d like to meet you! Job
Description Under the direction of the President, the Senior Vice
President (SVP), Account Services, helps to lead the strategic
direction of Synchrony Healthcare Communications, Inc. This
individual is responsible for developing and executing strategies
to grow corporate revenue to meet and exceed corporate objectives,
including client identification, development, satisfaction, and
retention. The SVP leads and personally participates in business
development opportunities and initiatives required to increase
revenue to meet and surpass company goals, including managing the
development and implementation of a new proactive business
development plan. The SVP has direct responsibility for the Account
Services department. The Account Services team is responsible for
client identification, development, satisfaction, and retention;
the SVP leads this team in all client services activities in
addition to developing and maintaining personal relationships with
Synchrony clients. In addition, the Account Services team is
responsible for leading client teams and internal cross-functional
core teams in proactive strategic and tactical planning and
execution, as well as the design, development, and execution of
innovative pharmaceutical communications, programs and initiatives.
The SVP is required to personally understand client challenges and
lead internal and external teams to conceptualize, design, and
deliver novel solutions to client needs in a manner that is
consistent with the values and reputation of Synchrony. The SVP
also has primary responsibility for assigned departmental
personnel, including employee recruitment, mentorship, and
retention. Accountabilities include developing, maintaining, and
meeting or surpassing forecasts; client development, relationships,
and satisfaction; team leadership; new business development; and
the overall strategy, development, and execution of assigned
departments. Job Duties Leadership Management Support the CEO and
President in ensuring that Synchrony Healthcare Communications
(SHC) is meeting individual company goals and objectives and
adhering to corporate values Manage all personnel and activities in
the Account Services (SHC) Lead and oversee all internal and
external client-related financial management and reporting Manage
the profit & loss (P&L) activity and reporting for all
client-related activities Monitor and manage all client-related
activities to ensure timely delivery of products and services to
clients Ensure internal team compliance with client contracts,
timelines, and budgets Lead and support key internal committees
pertaining to Account Services, business development, and client
teams Monitor staffing plans and make recommendations designed to
ensure appropriate resources and support to meet the needs of our
clients and our commitments Execute departmental personnel
performance evaluation process, development plans, and business
plans; hold frequent mentoring discussions and address areas
requiring improvement Establish and lead cross-functional teams in
support of client needs for all clients Lead and support client
strategic and tactical planning activities Business Development
Ensure that existing new business revenue goals are achieved Manage
development and implementation of new business opportunities Lead
teams and resources to create and submit/deliver RFIs/RFPs,
proposals, and new business pitches/presentations Lead and assist
with business development opportunities and initiatives required to
increase revenue to meet and exceed company goals Manage
development and presentation of high-quality deliverables Support
the efforts to design and implement corporate branding, marketing
strategies, and selling initiatives Provide Synchrony Group
cross-selling, new business development, and revenue growth for new
and existing clients Manage development of client(s) scope of
work/service and/or project agreements Oversee financial aspects of
client relationship, including compliance to contract/agreements,
statements of work, purchase orders, invoices, and receivables
Internal and External Relationships Lead internal teams in all
client services activities in addition to developing and
maintaining personal relationships with Synchrony clients Foster
and develop collaboration among departments, internal groups, and
individuals to ensure innovative and collaborative solutions to
client needs Represent the organization in an appropriate manner Be
a positive force for enhancing team culture, consensus-building,
and internal communications Facilitate communication among team
members and clients necessary to maintain strong relationships and
effective account and project management Resolve conflicts and
celebrate successes; set clear team priorities; explain
client/brand objectives and strategies; define success in terms of
the whole team Keep CEO apprised of all key client concerns and
opportunities; provide brand review meeting content Keep CEO
apprised of all internal issues, concerns, and opportunities Attend
client meetings and congresses, and communicate key learnings to
the internal and client teams as appropriate Lead client
presentations, selling and defending the agency's point of view
Monitor industry and therapeutic area best practices and advances
to ensure that Synchrony and its clients are at the cutting edge or
leading the field Key Competencies Effective leadership skills,
with a strong focus on account/client services and client cross
functional team leadership High level of integrity,
confidentiality, and accountability Well-defined sense of
diplomacy, including solid negotiation, conflict resolution, and
people management skills Ability to manage outcomes to win-win
resolution Ability to provide management direction and
developmental support and mentorship to direct reports in
preparation for future positions; provide challenging and
stretching assignments; push tasks down to empower others; share
ownership and visibility Ability to build and manage a
best-in-class Account Services team Ability to identify key issues
and creatively and strategically overcome challenges or obstacles
Effective attention to detail and a high degree of accuracy Expert
analytical thinking, planning, prioritization, and execution skills
Strong scientific and clinical skills and experiences Demonstrated
ability to manage key constituent relationships across multiple
clients, programs, and activities Expert communicator both verbally
and in writing Strong presentation and persuasion skills: Can
develop a clear point of view and tell a meaningful "story"; is
effective in a variety of settings and group sizes with clients,
peers, subordinates, and management; confidently expresses both
data/facts, plus more controversial topics; commands attention and
can manage group dynamics Qualifications Requirements Bachelor's
degree required; MBA or advanced degree preferred Minimum of 15
years of experience of Account/Client Services support or
pharmaceutical Marketing/Sales History of successful management of
clients and associated internal teams Specific industry and/or
therapeutic expertise Substantial experience leading at least 4 of
the following activities: advertising and promotion, medical
education activities, promotional medical-marketing communications,
strategic communications planning, advisory boards, expert
identification and engagement Working Conditions Ability to travel
as client needs require Ability to attend and conduct virtual or
in-person presentations Significant communication with clients and
internal teams, including many presentations Ability to commit to
extra and/or nontraditional hours as client needs require
Additional Information Synchrony places high value on the
well-being of its employees; therefore, Synchrony team members are
eligible for a comprehensive array of benefits, including
competitive salaries, generous paid time off, excellent health
insurance, family leave, and a 401(k) plan with employer matching.
All your information will be kept confidential according to EEO
guidelines. EOE. Synchrony is not able to provide visa sponsorship
for this role.
Keywords: Synchrony Group, Dundalk , SVP, Account Services, Sales , West Chester, Maryland
